What is a Software Maintenance Agreement?
It is an agreement that states the process of modifying a software product after it has been delivered to the customer. The main purpose of software maintenance is to modify and update software applications after delivery to correct faults and to improve performance.
Need for Maintenance –
Software Maintenance must be performed in order to:
· Correct faults.
· Improve the design.
· Implement enhancements.
· Interface with other systems.
· Accommodate programs so that different hardware, software, system features
. telecommunications facilities can be used.
· Migrate legacy software.
· Retire software.
. provide a better and smooth experience.
. timely updates and proper functioning.
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