Hi, We are starting up a company that provides cloud based solutions. How much would it cost to draft a service contract that we could use with our customers?
The terms of the Agreement would depend on various factors and parameters which can be quite detailed. Some important technical issues may include:
- the details of the service sought to be provided and whether any cloud storage solutions being provided as part of the service;
- the manner and process of implementation of the service;
- whether the service is turnkey or customized;
- whether there would be subsequent purchase orders in addition to a master service agreement or whether the services are sought to be rendered on one time basis;
- service level arrangements and quality issues concerning the service;
- necessary warranties and other conditions.
Additionally, there are various legal issues that would be applicable such as the confidentiality of the data and necessary compliance with the Information Technology Act, 2000, the rights of the service provider, the manner of business allowed to be conducted by the customer, appropriate indemnities, etc.
You may reach out to me on LinkedIn for a detailed discussion.